AI-Powered WhatsApp ChatBot for customer service
Retail & F&B · Hong Kong
<5 sec
First response
+60%
After-hours captured
Bilingual (EN + 中文)
Languages
A WhatsApp assistant that handles FAQs, takes bookings and covers after-hours enquiries — with a clean handover to staff when it matters.
We deployed an AI-powered WhatsApp ChatBot connected to the client's product catalogue, booking system and internal knowledge base. It answers common questions in English and Cantonese, captures leads, takes reservations and triages anything sensitive to a human agent during business hours. Average first-response time dropped from hours to seconds, and the team recovered a meaningful share of after-hours enquiries that previously went cold.